A few days ago, me & my bunch of colleagues went to Giant Kelana Jaya for lunch. At first we decided to go for Secret Recipe but there were no seats available so we ended up in Pizza Hut (Kelana Jaya Giant).
Please take note that I specifically highlighted this particular branch as it is the WORST pizza hut outlet ever. All my colleagues were so disappointed that they made me to snap pictures & post over my blog to share it with my readers here. So here it goes.
Every table we were greeted with this placard, "Lunch Express : No Fuss. Just Fast!" But to our disappointment it took more than 30 minutes for our meal to arrive, making us feel "Just Fuss, No Fast!" instead. wtf... I never even bother to claim the RM5 rebate for my next purchase, as I had promised myself this will be the last time ever I visit this outlet.
We also ordered Prawn Olio which look so appetizing from the menu, but again a major let down when the spaghetti arrived on our table. Plain seasoned spaghetti with bad presentation. wtf again...
Another colleague of mine ordered set meal Chicken Arabiatta, again food presentation failed us. I do not know what had happened to Pizza Hut, such a poor QC and mind you, it is not the cheapest fast food outlet in town. From the menu, the set meal looks like this...
But when it arrived at our table, it awfully looked like this... I mean wtf right?
Almost everything that arrived on our table, we cursed except for the jug of Coke that came together with the Pizza combo meal set. Even the breadstix tasted like it was a leftover a few days earlier, cold & hard. It seriously tested our patience to the maximum.
Finally the pizza arrived, we can no longer take this kind of torture that I requested to speak to the manager. He came to our table looked nervous, I kept my cool and only requested for a comment form.
I am not very sure if my comment slip ever makes its way to the management of Pizza Hut or not (I doubt it), but just my reminder to the manager that they need major improvement. As I filled up the form with complaints, the manager was kind enough to get us another jug of Coke complimentary. And after I passed the comment slip to him, he read it and immediately changed our breadstix & prawn olio.
Now look at the difference of my previous picture, so much better right the presentation of the food? I mean if there is QC, nothing is impossible. I myself had been in the service industry before, I am saddened such a big organization like Pizza Hut can insult its customers with such a service. Sad case!
All pictures was taken with LG 3G Shine KU970 as I was not equipped with my digital camera on that day.
Any bad experience in Pizza Hut before???